Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at makbrat6@gmail.com. If your return is accepted, we will provide instructions on how and where to return your item.

Please do not send items back without contacting us first.

For returns where the customer has simply changed their mind, return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.

Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will review the issue and provide an appropriate solution, which may include a replacement or refund.

Exceptions / non-returnable items

Certain items may not be eligible for return where permitted by law, including personalized products, perishable goods, hazardous materials, and certain hygiene or personal care items once opened.

Please contact us if you have questions about whether your item can be returned.

Exchanges

The fastest way to exchange an item is to request a return for the item you received and, once the return is accepted, place a new order.

European Union 14-day cooling-off period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days after receiving it, subject to applicable EU consumer protection rules.

Refunds

We will notify you once your return has been received and reviewed. If your refund is approved, it will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process the refund.

For any return or refund questions, contact us at makbrat6@gmail.com.